faq

how can i contact us at enchanta co.?

you can email us at info@shopenchanta.co where our customer service team will be happy to help you with whatever you need.

do you ship worldwide?

yes.

can i change or cancel my order?

as we aim to process orders as fast as possible, you must request any changes or cancellations within 12 hours of ordering. all requests after this time will be denied. your order can be returned for a full refund after it is received.

what payment methods do you accept?

we accept all major credit cards (visa, mastercard, amex) and paypal payments.

when will my order be processed?

all orders are handled and shipped from our warehouse. please allow extra time for processing during holidays and sale seasons. we process orders monday through friday, within 1–3 business days from the order date, and ship the next day after processing. note that we do not ship on weekends.

how long will it take to receive my order?

due to high demand, orders may take 2–4 weeks to arrive.

what if i don't receive my order?

if your order does not arrive within 30 days after shipping, you are eligible for a full refund.

will i be charged customs or taxes?

the prices displayed on our site are tax-free in USD, which means you may be liable for duties or taxes once your order is received. import taxes, duties, and related fees are determined by your local customs office and are your responsibility. we are not responsible for delays caused by customs. for details, please contact your local customs office.

how do i return an item?

please contact us at info@shopenchanta.co.

what if the item(s) i received are defective, incorrect, or damaged?

please contact us if you have received merchandise that is incorrect, missing, or defective. include your order number, photographs of the item(s), and any relevant references. we will do our best to resolve your case as quickly as possible.

when will i receive my refund?

all refunds are credited to your original form of payment. for credit or debit cards, refunds are typically posted within 7–10 business days after we receive the returned item or process the cancellation. for questions, contact your card-issuing bank. if you haven’t received a credit yet, reach out to your bank or credit card company.